Privacy Policy

When you reach out to us or use our website, we might collect:

• Personal Details: Your name, email, phone number - basically the stuff we need to actually get back to you about your project.
• Project Info: Whatever you tell us about what you're hoping to build, renovate, or design. Could be property addresses, budget ranges, timelines, your vision for the space.
• Technical Stuff: IP addresses, browser types, device info, how you found us - standard web analytics that help us improve the site.
• Communication Records: Emails, phone conversations, meeting notes - we keep track of our chats so we don't lose the thread of your project.
• Payment Information: When it comes time to process invoices, we'll need billing details, though we use secure third-party processors for the actual transactions.

We're not in the business of selling your data or spamming you. Here's what we actually do with it:

We don't just hand out your info to anyone who asks. But sometimes we gotta share it to get your project done:

• Project Partners: Structural engineers, contractors, sustainability consultants - the folks we work with to bring your vision to life. They only get what they need to know.
• Service Providers: Cloud storage, email services, project management tools - the tech that keeps us running smoothly. These companies are bound by confidentiality agreements.
• Legal Requirements: If the law says we have to disclose something, we will. Court orders, regulatory compliance, that kind of thing.
• With Your Permission: Maybe you want us to share your completed project in our portfolio or with the media. We'll always ask first.

We take security pretty seriously around here. Our measures include:

That said, no system's 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a breach that affects you, we'll let you know ASAP.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little bits of code help us:

• Remember your preferences when you visit
• Understand which pages people actually look at
• Track where our website traffic comes from
• Make the site work properly

You can turn off cookies in your browser settings if you want, though some features might not work as smoothly. We use Google Analytics to see how people use our site - it's anonymized data that helps us improve things.

Under Canadian privacy laws (including PIPEDA), you've got some solid rights:

Just shoot us an email at contact@pyrosoulverse.info or call (416) 555-0147. We'll get back to you within 30 days.

We don't hang onto your info forever. Here's the deal:

• Active Projects: We keep everything while we're working together and for the warranty period after completion.
• Completed Projects: Professional liability requirements mean we gotta keep project records for 7 years after substantial completion. It's a Canadian architectural practice thing.
• Inquiries That Don't Pan Out: If you reach out but don't move forward, we'll keep your info for about 2 years in case you change your mind.
• Marketing Contacts: If you've signed up for our newsletter or updates, we'll keep you on the list till you unsubscribe.

After these periods, we securely delete or anonymize your data unless there's a legal reason to keep it longer.

Sometimes our site might link to other websites - suppliers, partners, inspiration sources, whatever. Once you click through to their sites, this privacy policy doesn't apply anymore. They've got their own rules, and we can't control what they do. So take a look at their privacy policies if you're concerned.

Our services aren't meant for anyone under 18. We don't knowingly collect info from minors. If you're a parent and think your kid's given us their info somehow, let us know and we'll delete it right away.

We might update this policy from time to time - new laws, new services, new tech, you know how it goes. When we make significant changes, we'll post the new version here and update the date at the top. If you're a current client, we'll shoot you an email about major changes. For everyone else, checking back here occasionally is a good idea.

Look, if you've got questions about this privacy policy, your data, or how we handle things, just reach out. We're real people who actually care about this stuff.